Service

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Service

"Innovation and Win-Win" is the eternal pursuit of Qiangsen Electric.

■ 24/7 Response: Wherever and whenever you need us—whether you have an interest in our products or any questions—we are always ready to respond promptly.


■ Phone Reply Within 2 Hours: If you have any questions about our products, please feel free to let us know. We will call you back within two hours to address your concerns.


■ 24-Hour On-Site Commitment: Upon receiving a request for on-site service, we guarantee to dispatch a technical engineer to your location within 24 hours. For remote areas, we will arrive within 48 hours.


■ Lifetime Commitment: Your satisfaction is our pursuit. Our service will not cease until every issue is resolved. In addition to providing consultation and support for product installation, commissioning, and operation, we also proactively assist you in familiarizing yourself with product usage and precautions to ensure smooth and reliable production.


■ "Three Guarantees" Policy: If a product is confirmed to have quality issues within one year, we will provide a free replacement and strictly fulfill our "Three Guarantees" (repair, replacement, or refund) obligations as stipulated in the contract.


■ 20-Year Extended Warranty: For products beyond the "Three Guarantees" period, we offer a 20-year warranty. In the event of any abnormal failure, we will provide prompt service within 24 hours.


■ Communication from the Heart: We accompany you throughout the entire journey—pre-sales, in-sales, and after-sales.


Choosing Qiangsen Electric means placing your trust in us—and it is our honor. Whenever you reach out, we will communicate with you attentively. Before the sale, we will provide you with comprehensive and systematic product documentation. If you have special requirements, we can conduct custom development based on your needs and propose solutions upon mutual agreement.

During the sale, we will keep you informed of production progress and strictly adhere to all contract terms.

After the sale, our comprehensive "Three Guarantees" service system will give you complete peace of mind, ensuring a worry-free and satisfying experience.


■ Free Factory Visits, Training & Guidance: If you are interested in our products, don't hesitate—pick up the phone and you'll have the opportunity for a comprehensive factory tour. This includes a free factory visit and experience, customized solution development by our technical team, and complimentary training before implementation. We also provide free installation guidance during equipment setup.


Your needs are our mission.

The road ahead is long, but we are fully committed to it!